Old Salt Coffee - Privacy Policy

Privacy Policy

Last updated: May 25, 2026

This Privacy Policy explains how Old Salt Coffee Company, Inc. (“Old Salt Coffee,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit www.oldsaltcoffee.com, purchase our products, create an account, join our rewards or subscription programs, interact with our marketing, or otherwise use our website and related services.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our website or services.

For questions about this Privacy Policy or your personal information, contact us at contact@oldsaltcoffee.com.

1. Information We Collect

We collect personal information you provide directly to us, information collected automatically when you use our website, and information we may receive from service providers or other third parties.

Information you provide to us

Depending on how you interact with Old Salt Coffee, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Account login information

  • Order history and purchase details

  • Subscription preferences

  • Rewards program activity

  • Customer service messages and other communications

  • Marketing preferences

  • Information submitted through forms, surveys, promotions, giveaways, or other website features

Payment information

When you make a purchase, payment information is processed by our ecommerce platform and payment processors, such as Shopify, Stripe, PayPal, or other payment providers available at checkout. We do not intentionally store full credit card numbers on our own systems. Payment providers process payment information according to their own privacy policies and security practices.

Discount verification information

If you use a military, teacher, first responder, or similar discount verification service, the verification provider may collect information needed to confirm eligibility. We may receive confirmation that you are eligible for a discount, but we do not intend to receive or store underlying verification documents unless you provide them directly to us.

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring URLs

  • Pages viewed

  • Time spent on pages

  • Links clicked

  • Cart, checkout, and purchase activity

  • Approximate location based on IP address

  • Cookie identifiers and similar tracking information

This information helps us operate the website, improve the customer experience, understand website performance, prevent fraud, and measure the effectiveness of marketing.

Information from third parties

We may receive information from third-party service providers and partners, such as:

  • Ecommerce and checkout providers

  • Payment processors

  • Shipping and fulfillment partners

  • Email and SMS marketing providers

  • Advertising and analytics platforms

  • Social media platforms

  • Customer support tools

  • Fraud prevention and security providers

  • Rewards, subscription, or discount verification providers

2. How We Use Personal Information

We use personal information for the following purposes:

  • To operate our website and online store

  • To create, manage, and authenticate customer accounts

  • To process payments and fulfill orders

  • To ship products and provide order updates

  • To manage subscriptions, rewards, discounts, promotions, and customer benefits

  • To respond to customer service requests

  • To send transactional messages, such as order confirmations, shipping notices, account notices, and policy updates

  • To send marketing emails or text messages when permitted by law and your preferences

  • To personalize website content, product recommendations, and advertising

  • To measure advertising and marketing performance

  • To improve our website, products, and services

  • To detect, prevent, and investigate fraud, abuse, security incidents, or other harmful activity

  • To comply with legal, tax, accounting, and regulatory obligations

  • To enforce our terms, policies, and agreements

  • To protect the rights, safety, and property of Old Salt Coffee, our customers, and others

3. Email and SMS Marketing

If you sign up for email or text message marketing, we may use your contact information to send promotions, product updates, cart reminders, and other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link in the email. You can opt out of text messages by following the instructions in the text message, such as replying STOP where supported. Message and data rates may apply.

Marketing communications are optional. You do not need to agree to receive marketing messages to make a purchase from Old Salt Coffee.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze website traffic, support checkout functionality, prevent fraud, and deliver or measure advertising.

These technologies may be used for:

  • Website functionality and security

  • Shopping cart and checkout operations

  • Analytics and performance measurement

  • Advertising, retargeting, and campaign measurement

  • Personalization of content or offers

You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled. You can also review our Cookie Notice at:

https://www.oldsaltcoffee.com/pages/cookies

Some browsers or devices may allow you to send “Do Not Track,” Global Privacy Control, or similar signals. We will respond to legally required opt-out preference signals where applicable.

5. How We Share Personal Information

We may share personal information with trusted third parties when needed to operate our business, provide services, fulfill orders, or comply with legal obligations.

We may share information with:

  • Ecommerce and website hosting providers

  • Payment processors

  • Shipping and fulfillment providers

  • Email and SMS marketing providers

  • Advertising and analytics partners

  • Customer support and business operations tools

  • Subscription, rewards, discount, and verification providers

  • Fraud prevention and security providers

  • Professional advisors, such as attorneys, accountants, and insurers

  • Government authorities, law enforcement, or other parties when required by law or necessary to protect rights and safety

  • A buyer, successor, or other party in connection with a merger, acquisition, financing, reorganization, or sale of business assets

We do not sell personal information for money. However, some advertising, analytics, or tracking activities may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where required, you may have the right to opt out of those activities.

6. Legal Bases for Processing Personal Information

Where privacy laws require a legal basis for processing, we process personal information based on one or more of the following:

  • Performance of a contract: to process orders, manage accounts, fulfill subscriptions, and provide requested services.

  • Consent: to send certain marketing communications or use certain optional cookies or tracking technologies, where consent is required.

  • Legitimate interests: to operate and improve our business, prevent fraud, secure our website, respond to customers, and measure marketing effectiveness.

  • Legal obligations: to comply with tax, accounting, consumer protection, and other legal requirements.

  • Protection of rights and safety: to protect Old Salt Coffee, our customers, and others from fraud, security threats, or other harm.

7. Data Retention

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain order records for tax, accounting, warranty, fraud prevention, dispute resolution, and legal compliance purposes. We may retain marketing preferences until you unsubscribe or request deletion, subject to any legal or operational requirements.

When personal information is no longer needed, we will delete, deidentify, or securely retain it in accordance with our legal obligations and business needs.

8. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include access controls, secure payment processing through third-party providers, monitoring, and other security practices.

No website, internet transmission, or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure networks and devices when accessing our website.

9. Your Privacy Choices

Depending on where you live, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request a copy of your personal information

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising, sale, or sharing activities

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Appeal a decision we make about a privacy request, where required by law

To exercise privacy rights, contact us at contact@oldsaltcoffee.com. We may need to verify your identity before completing a request. We will respond in accordance with applicable law.

You may also designate an authorized agent to make a privacy request on your behalf where permitted by law. We may require proof that the agent is authorized to act for you.

10. California Privacy Rights

California residents may have specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other California privacy laws.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account identifiers

  • Commercial information, such as products purchased, order history, subscription activity, rewards activity, and transaction details

  • Internet or network activity, such as website interactions, browser information, device information, and cookie identifiers

  • Geolocation information, such as approximate location based on IP address

  • Customer service and communications information, such as messages you send to us

  • Inferences, such as preferences or interests based on website activity or purchase history

We collect and use these categories for the business and commercial purposes described in this Privacy Policy, including order fulfillment, customer service, security, analytics, marketing, advertising, and legal compliance.

We may disclose these categories of information to service providers, contractors, and business partners as described in the “How We Share Personal Information” section.

We do not knowingly sell personal information for money. We may use advertising or analytics technologies that could be considered “sharing” or “selling” under California law. California residents may have the right to opt out of sale or sharing and to limit certain uses of sensitive personal information, where applicable.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California residents may contact us at contact@oldsaltcoffee.com to exercise applicable privacy rights.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

12. International Users

Old Salt Coffee is based in the United States. If you access our website from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate. These countries may have privacy laws that differ from those in your location.

Where required, we rely on appropriate legal mechanisms to transfer and process personal information internationally.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, social media pages, nonprofit partners, or other services that we do not control. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. If we make material changes, we may provide additional notice as required by law.

15. Contact Us

If you have questions, comments, or requests about this Privacy Policy or how we handle personal information, contact us at:

Old Salt Coffee Company, Inc.
Email: contact@oldsaltcoffee.com
Mailing Address: 57-091 Lalo Kuilima Place Unit #37, Kahuku, HI 96731, United States